Going to McDonald’s for a McFlurry is always a McGamble. The fast-food chain’s ice cream machines are notoriously fickle. They’re so famously unreliable someone created a website solely dedicated to tracking machines broken in the US at any moment. It really feels true that McDonald’s ice cream machines break a lot.
Well, McFlurry fans are not the only ones aware of this issue. The US government itself has taken notice. The Federal Trade Commission has begun an investigation into these broken McDonald’s ice cream machines. But this investigation goes beyond just making sure we can get a vanilla shake when we want one. In fact, the lack of ice cream pales in comparison to the true issue.
McDonald’s gets its frozen treat machines from the Taylor company. As
But the McDonald’s corporation did not sanction the tool. Following that, Kytch filed a lawsuit. It alleged Taylor was stealing intellectual property and infringing on franchisees’ rights to fix their own machines. And that’s what got the Federal Trade Commission involved. It’s not about a lack of ice cream but about who gets to control a machine post-purchase. This is a much bigger commerce concern.
As of now, the FTC is only engaging in a preliminary investigation. There’s no guarantee it will lead to anything. Additionally, the presence of an investigation does not indicate any wrongdoing. There’s also no specific guarantee the investigation will bring more reliable McDonald’s ice cream machines either. But at least someone with some real authority is looking into it. Maybe we’ll finally be able to get our McFlurry McNow.