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Steve Jobs *gulp* Apologizes For MobileMe’s Sorry Ass

All I wanted this week was for a billionaire apologize to me, and that has happened:

The “launch of MobileMe was not our finest hour,” Steve Jobs wrote in a company email (via [MacWorld). “It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store…”



Image: Chris Hardwick/Nerdist

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  1. Ang says:

    That drawing is cracking me up.

    I, too, love the iPhone. I still have the “old one”. I’m waiting to upgrade when I hear anything about 3G being in my area. Come on, 3G!

  2. The Nerdist says:

    Great point, wes. I think an acceptable act of contrition would taking the iPhone to a carrier with a good 3G network. Since that won’t happen for YEARS I’d settle for an iTunes gift card in the interim.

  3. weselec says:

    it’s nice to know they’ve acknowledged the mess internally, but a company email is hardly an apology. the free month awarded a while back for the three days of basically no service – that was an apology. the consumerist’s apology criteria:
    1. Admit you were wrong.
    2. Stop doing the wrong thing.
    3. Make a material gesture of apology.
    With the first gesture, they nailed 1 and 3, but 2… 2 is only satisfied if they separate that three day outage from the continued difficulties people are having. That event is over, and apologized for. The ongoing service struggles are a different story.
    Since the initial outage, I personally have only had issues with the web apps staying up. But many have ongoing issues, and if Apple wants to apologize for that, it’s easy to argue that an internal email doesn’t even satisfy criterium #1, as far as the public is concerned.

  4. The Nerdist says:

    I actually loves my Apple. I just harass them because A) They’re a little snooty and B) I can’t think of a B. No matter what anyone says, the iPhone is the best phone out there because of its potential…it really will change the face of mobile computing. It’s just unfortunate that it’s flaws are ones that affect its most basic functionality. In any case, I’ll keep tabs on your finances and tell you when to strike.

  5. You’ve just about got me convinced to buy an iPhone (which means I live in a Bizarro world because you’ve basically panned it since day one), but first I need to make some money and then they need to get their act together.

    I trust you’ll let us know when that happens.

    Although how you’ll know when I’ve made some money is a mystery.